Tuesday, March 04, 2008

Seeing double with Entourage and Exchange 2007

One of Sumatra's academic clients has a significant Mac user base. They use Entourage to access their Exchange 2007 calendars. The Mac users have reported that after a few days of use, they saw duplicate items in their calendar. We suspected Entourage (OWA or Outlook 2003 did not create dupes when accessing the same calendars), but we couldn't pinpoint the root cause of the duplicates.

Microsoft reported the duplicates are an Entourage problem. The problem occurs whenever users edit an appointment with a subject line that is identical to other calendar items. Come on... That has to be rare....you're more likely to find a four-leaf clover. Anyone have "Weekly Staff Meeting", "Lunch", "Vacation" on their calendars?

See the KB article: Duplicate calendar items may appear when you use Entourage to access a calendar on an Exchange 2007 server (http://support.microsoft.com/kb/949114)

Note: They were using Entourage 10. The KB article didn't specify the version.

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